Terms and Conditions

Terms and Conditions - Lauriston Court Hotel

Booking & Cancellations

• Cancellation policies vary between flexible and non-refundable rates, as specified in your booking confirmation • All cancellations must be submitted in writing via email to lc@4saintshotels.co.uk

• For bookings made through travel agents or third-party platforms, cancellations must be processed directly through your booking provider • In the event of a no-show, charges apply for either the first night's stay (direct bookings) or the full duration (third-party bookings)

Property & Security

• Room keys and security: Guests are responsible for their room keys. Replacement costs for lost keys or necessary lock changes will be charged to the guest

• Parking: While we offer convenient on-site parking at the rear of the hotel, we cannot accept liability for any loss or damage to vehicles

• Personal belongings: The hotel is not liable for loss or damage to guest belongings during your stay

• Property damage: Any damage to hotel property will be charged to the card details provided at booking

Accessibility & Facilities

• Please note: Our Victorian building does not have a lift

• Access information: The hotel has up to 56 steps to the third floor

• Room allocation: We cannot guarantee specific room requests but will do our best to accommodate preferences

Guest Policies

• Family-friendly environment: We do not accommodate hen or stag parties

• Pet policy: We maintain a strict no-pets policy

• Room capacity: Must not exceed the maximum occupancy stated at booking

Payment & Charges

• Additional charges: Any incidental charges or damage costs will be processed using the payment details provided at check-in

• Security deposits: May be required at check-in

• Payment methods: We accept all major credit cards

Privacy Policy

Privacy Policy for Lauriston Court Hotel Last Updated: February 22, 2025

1. Introduction Welcome to Lauriston Court Hotel's Privacy Policy. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your personal information when you interact with us.

2. Who We Are Lauriston Court Hotel is operated by Four Saints Hotels Limited. We are located at: 11-13 North Parade Llandudno, LL30 2LP United Kingdom For privacy matters, you can contact us at: Email: lc@4saintshotels.co.uk Phone: 01492 871150

3. Information We Collect We collect the following personal information: - Name - Email address - Contact details - Booking preferences and history

4. How We Use Your Information We use your personal information to: - Process your hotel bookings - Send you information about special offers from Lauriston Court Hotel and other Four Saints Hotels properties - Respond to your inquiries - Improve our services - Comply with legal obligations

5. Legal Basis for Processing We process your personal data based on: - Contract fulfillment (when you make a booking) - Legitimate interests (to send you marketing communications about our hotels) - Your consent (where specifically requested) - Legal obligations

6. Data Sharing We do not sell, trade, or transfer your personal information to third parties. Your data is only accessed by authorized staff members of Lauriston Court Hotel and Four Saints Hotels Limited who need it to perform their duties.

7. Data Security We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

8. Data Retention We keep your personal data only for as long as necessary to fulfill the purposes for which we collected it, including legal, accounting, or reporting requirements.

9. Your Rights Under GDPR You have the right to: - Access your personal data - Correct inaccurate personal data - Request erasure of your personal data - Object to processing of your personal data - Request restriction of processing your personal data - Request transfer of your personal data - Withdraw consent To exercise any of these rights, please contact us at lc@4saintshotels.co.uk

10. Marketing Communications We may send you marketing communications about special offers and updates from Lauriston Court Hotel and other Four Saints Hotels properties. You can opt out of these communications at any time by: - Clicking the "unsubscribe" link in our emails - Contacting us at lc@4saintshotels.co.uk - Calling us at 01492 871150

11. Cookies Our website uses cookies to enhance your browsing experience. You can control cookies through your browser settings.

12. Changes to This Privacy Policy We may update this privacy policy from time to time. The latest version will always be available on our website.

13. How to Contact Us For any privacy-related questions or concerns, please contact us at: Email: lc@4saintshotels.co.uk Phone: 01492 871150 Address: 11-13 North Parade, Llandudno, LL30 2LP